By the nature of the work they do, interpreters have the opportunity to facilitate communication for vulnerable populations in society. To assist interpreters in being prepared to provide language access to these groups, we will explore trauma from the perspective of the interpreter and discuss strategies for navigating these difficult situations.
Understand Trauma, its impact on patients and the care team, and ways it can impact communication
Learn the principles of trauma-informed care
Understand TBRI – Trust Based Relationship Intervention
Garner strategies to manage difficult situations
Develop an understanding of how language and cultural competency play an important role in delivering trauma informed care
Drawing from over 25 years of experience in a professional services industry, Ludmila “Mila” Golovine, Founder, President & CEO of MasterWord, a Language Services Provider agency, and an interpreter herself, will speak on the subject of vicarious traumatization not from a scientific but from an insider’s point of view – as a representative of a profession that is vulnerable to this type of trauma.