This training will demonstrate how cultural competency can assist in the delivery of trauma-informed care, build trust, foster understanding and improve outcomes. Participants will learn strategies for effective communication across language and culture. The second part of the presentation will assist attendees in learning best practices on how to facilitate language and communication access when working with interpreters, discuss different types and modes of interpreting, learn how to prepare the victim for interpretation, and discuss potential challenges that may arise.
We would like to thank everyone who made this training possible: Nate Arneson, Kathy McGibbon, Jenna Heller Cooper, LMSW, Mollie Rebecca Gordon, M.D, Dennis Mark, M. Cody Francisco, CDI, and Cory McMahon, NIC, BEI: Advanced.
Drawing from over 25 years of experience in a professional services industry, Ludmila “Mila” Golovine, Founder, President & CEO of MasterWord, a Language Services Provider agency, and an interpreter herself, will speak on the subject of vicarious traumatization not from a scientific but from an insider’s point of view – as a representative of a profession that is vulnerable to this type of trauma.